Platform Policies

1. Terms & Conditions

1.1 Introduction & Acceptance of Terms

These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('User', 'Player', or 'Facility') and PRO7 ('the Platform', 'we', 'us', or 'our'). They govern your access to and use of the PRO7 digital marketplace, including all associated mobile applications, websites, and services.

By registering for an account, accessing the Platform, initiating a booking, or completing a transaction, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to any part of these Terms, you must immediately discontinue use of the Platform.

These Terms should be read in conjunction with our Privacy Policy, Service Policy, Cancellation & Refund Policy, and Shipping & Fulfillment Policy — all of which form part of this agreement.

1.2 Definitions & Interpretation

The following definitions apply throughout this document and all related policies:

Platform / PRO7

The digital marketplace operated by PRO7, accessible via web and/or mobile application, enabling sports facility bookings, tournament registrations, and product purchases.

Player / User

Any individual who registers on the Platform to discover, book, or pay for services offered by Facilities.

Facility / Partner

Any sports facility owner, operator, or business entity that lists and manages services on the Platform.

Booking

A confirmed reservation of a court, field, time slot, or service, initiated by a Player and confirmed by a Facility via the Platform.

Services

Collectively, court/field bookings, tournament registrations, product purchases, and any other offerings available on the Platform.

Booking Confirmation

The official notification issued by the Platform confirming that a Facility has verified payment and accepted the booking.

Payment Proof

A screenshot, receipt, or other document uploaded by a Player to demonstrate that a payment was completed.

Force Majeure

Events beyond reasonable control including natural disasters, power outages, government restrictions, or civil unrest.

Account

A registered user profile on the Platform belonging to either a Player or a Facility.

MVP Phase

The Minimum Viable Product phase of the Platform where certain features (e.g., integrated payment processing) may not yet be active.

1.3 Platform Role & Nature of Service

PRO7 operates exclusively as a digital marketplace and technology intermediary. It is important that all users understand the precise role of the Platform:

What PRO7 Is

• A technology platform that lists available sports facilities and enables Players to discover and book them.
• A communication bridge between Players and Facilities.
• A booking management system that tracks and records confirmed reservations.

What PRO7 Is Not

• PRO7 does NOT own, manage, control, or operate any sports facility listed on the Platform.
• PRO7 does NOT act as a payment processor, escrow agent, or financial institution during the MVP phase.
• PRO7 does NOT guarantee the quality, safety, availability, legality, or suitability of any service provided by a Facility.
• PRO7 does NOT act as employer, agent, franchisor, joint venture partner, or representative of any Facility.

The contractual relationship for service delivery exists solely between the Player and the Facility. By using the Platform, you acknowledge and accept this arrangement.

1.4 User Eligibility

To register and use the Platform, all users must meet the following requirements:

• Be at least 18 years of age, or the age of legal majority in the applicable jurisdiction. Minors may use the Platform only under the direct supervision and with the documented consent of a parent or legal guardian who accepts full legal responsibility.
• Possess the legal capacity and authority to enter into binding contractual agreements.
• Provide truthful, current, accurate, and complete registration information and maintain its accuracy throughout the period of use.
• Not be prohibited from using the Platform under the laws of Pakistan or any other applicable jurisdiction.
• Not have had a previous account suspended or terminated by PRO7 for violations of these Terms, unless PRO7 has expressly reinstated access in writing.
• Facility partners must additionally complete PRO7's onboarding and verification process, including providing valid business documentation, accurate facility details, and a designated point of contact, before listings become active.

1.5 Account Responsibilities

Account Security

• You are solely responsible for maintaining the confidentiality and security of your login credentials, including your username and password.
• You must not share your account credentials with any third party.
• You must immediately notify PRO7 at support@pro7.pk upon discovering any unauthorized access to or use of your account.
• PRO7 will not be liable for any loss or damage arising from unauthorized use of your account resulting from your failure to maintain credential security.

Account Accuracy

• You must keep your account information (contact details, payment information, facility details) accurate and up to date at all times.
• Providing false, misleading, or outdated information may result in immediate account suspension or termination.

Account Activity

• You accept full responsibility for all bookings, transactions, and activities conducted through your account, whether or not authorized by you.
• If you believe a transaction was made without your authorization, you must report it to PRO7 within 48 hours.

1.6 Booking Process & Contract Formation

The following steps describe the binding booking process on PRO7:

Step 1 — Initiation

A Player selects a Facility, chooses a time slot or service, and submits a booking request through the Platform.

Step 2 — Payment

The Player completes payment directly to the Facility using the payment details provided (bank transfer, Easypaisa, JazzCash, Raast, or card where available). The Player must upload valid payment proof where required.

Step 3 — Verification

The Facility verifies receipt of payment through their own systems. Until the Facility confirms, no booking obligation exists.

Step 4 — Confirmation

Upon Facility verification, PRO7 issues an official Booking Confirmation via email and/or in-app notification. A legally binding booking is only formed at this point.

1.7 Payments, Fees & Commissions

Payment Structure (MVP Phase)

• All payments are made directly by Players to Facilities using Facility-provided payment details.
• PRO7 does not charge Players a booking fee during the MVP phase unless otherwise communicated.
• PRO7 does not receive, hold, or process user funds during the MVP phase.

Accepted Payment Methods

• Bank Transfer / Raast
• Easypaisa
• JazzCash
• Debit or Credit Cards (where supported by the Facility)

Platform Service Fees

PRO7 may introduce platform service fees, transaction commissions, or subscription fees for Facilities in future phases. Any such changes will be communicated with at least 30 days' advance notice.

Payment Responsibility

• Players are solely responsible for ensuring that payments are completed accurately and on time.
• PRO7 cannot verify or guarantee that payment was actually received by the Facility.
• Any payment disputes must be resolved directly between the Player and the Facility.

1.8 Tournament Participation

• Tournament listings are created and managed exclusively by Facilities and event organizers.
• Registration may require pre-approval before payment is requested. Players must wait for approval confirmation before completing payment.
• Tournament entry is confirmed only after payment verification by the Facility or organizer.
• Tournament rules, eligibility criteria, participation limits, and scheduling are determined solely by the Facility. PRO7 is not responsible for enforcing or adjudicating tournament-related matters.
• Cancellation and refund terms for tournament registrations are governed by Section 3 of this document and the Facility's stated tournament policy.

1.9 Product Purchases

• Sports products listed on the Platform are offered and sold by Facilities. PRO7 does not own, warehouse, or fulfill any physical inventory.
• Product availability, pricing, specifications, and images are controlled and maintained by Facilities. PRO7 makes no warranties regarding product accuracy.
• All purchases, returns, and warranty claims must be addressed directly with the Facility.
• Product-related disputes are governed by the Facility's own return and refund policy, as well as applicable consumer protection laws in Pakistan.

1.10 User Conduct & Prohibited Activities

All users of the Platform — both Players and Facilities — agree to conduct themselves in a lawful, ethical, and respectful manner. The following activities are strictly prohibited:

Fraud & Misrepresentation

• Submitting false, edited, or fabricated payment proofs.
• Misrepresenting identity, capacity, or intentions.
• Creating multiple accounts to circumvent bans or restrictions.

Abuse of the Platform

• Making bookings with no intention of completing payment.
• Deliberately circumventing or exploiting booking or payment systems.
• Attempting unauthorized access to the Platform's systems, servers, or databases.
• Scraping, reverse engineering, or copying Platform content or functionality.

Harmful Content

• Uploading, transmitting, or sharing offensive, defamatory, or illegal content.
• Harassing, threatening, or abusing other users or Facility staff.

Commercial Misuse

• Using the Platform for purposes other than legitimate sports facility bookings and related activities.
• Advertising or soliciting services outside of the Platform without PRO7's written consent.

Violation of these conduct rules may result in immediate account suspension or permanent termination, with or without prior notice.

1.11 Intellectual Property

• All Platform content, branding, design, code, logos, trademarks, and materials are the exclusive intellectual property of PRO7 or its licensors.
• Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for its intended purposes.
• Users may not reproduce, distribute, modify, create derivative works from, or commercially exploit any Platform content without prior written permission from PRO7.
• Facilities retain ownership of their own listings, photos, and business content. By uploading content to the Platform, Facilities grant PRO7 a non-exclusive licence to display, reproduce, and promote that content on the Platform and in marketing materials.

1.12 Limitation of Liability

To the maximum extent permitted by applicable law, PRO7 and its directors, officers, employees, and affiliates shall not be liable for:

• Any payment disputes, failures, delays, or losses between Players and Facilities.
• Refund failures, delays, or non-payment by Facilities.
• The quality, safety, legality, or fitness for purpose of any service provided by a Facility.
• Product defects, non-delivery, or delivery delays.
• Loss of data, loss of revenue, or any indirect, incidental, consequential, or punitive damages arising from use of the Platform.
• Errors, inaccuracies, or omissions in Facility listings or availability information.
• Service interruptions, technical failures, or downtime of the Platform.

Where liability cannot be entirely excluded by law, PRO7's total liability shall not exceed PKR 5,000 (five thousand Pakistani Rupees) or the value of the specific transaction in dispute, whichever is lower.

1.13 Indemnification

You agree to defend, indemnify, and hold harmless PRO7 and its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, penalties, costs, and expenses (including reasonable legal fees) arising from or related to:

• Your violation of these Terms or any applicable law or regulation.
• Your use or misuse of the Platform.
• Any dispute between you and another user or a Facility.
• Any content, materials, or information you upload or submit to the Platform.
• Your negligence, willful misconduct, or fraudulent acts.

1.14 Suspension & Termination

By PRO7

PRO7 reserves the right to suspend or permanently terminate any account, with or without notice, in circumstances including but not limited to:

• Violation of these Terms, any policy, or applicable law.
• Submission of fraudulent payment proofs or other fraudulent conduct.
• Repeated complaints or disputes raised against a Facility or Player.
• Behaviour that harms the reputation, integrity, or operations of the Platform.

By the User

Users may close their account at any time by contacting support@pro7.pk. Upon closure, pending bookings must be resolved before the account can be deactivated.

Effect of Termination

Upon termination, your right to access the Platform ceases immediately. PRO7 may retain data as required by law or for legitimate business purposes in accordance with the Privacy Policy.

1.15 Governing Law & Dispute Resolution

These Terms and all related policies are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

Step 1 — Direct Resolution

Users and Facilities must first attempt to resolve disputes directly through good-faith negotiation.

Step 2 — Platform Mediation

If direct resolution fails, either party may escalate to PRO7 at support@pro7.pk. PRO7 may, at its discretion, facilitate mediation but does not guarantee resolution.

Step 3 — Legal Proceedings

If mediation fails, disputes shall be subject to the exclusive jurisdiction of the courts of Karachi, Pakistan.

1.16 Modifications to Terms

PRO7 reserves the right to modify, update, or replace these Terms at any time. When changes are made:

• The revised Terms will be published on the Platform with an updated effective date.
• Users will be notified via email and/or in-app notification at least 14 days before material changes take effect.
• Continued use of the Platform after the effective date of revised Terms constitutes your acceptance of those changes.
• If you do not agree to revised Terms, you must stop using the Platform and may close your account.

2. Service Policy

2.1 Scope of Services

PRO7 provides a digital marketplace that enables the following primary services:

2.1.1 Court & Facility Bookings

• Players may search for available sports courts and fields (including padel courts, cricket grounds, football pitches, and others), view real-time availability, and submit booking requests for specific time slots.
• Availability is displayed based on information provided directly by Facilities.
• PRO7 does not guarantee that displayed availability is always current or accurate.
• Bookings are subject to Facility confirmation and payment verification.

2.1.2 Tournament Registrations

• Facilities and event organizers may list tournaments and open competitions on the Platform. Players may browse listings, check eligibility, and register.
• Registration may be subject to approval by the organizer prior to payment.
• Tournament details, formats, and rules are set exclusively by the Facility.

2.1.3 Product Purchases

• Facilities may list sports-related products (equipment, apparel, accessories) for sale. Players may browse and purchase these products through the Platform.
• Products are owned and fulfilled by Facilities. PRO7 does not hold inventory.
• PRO7 does not guarantee product quality, authenticity, or availability.

2.2 Booking Lifecycle

Every booking on PRO7 follows a defined lifecycle. Understanding each stage helps both Players and Facilities manage expectations:

Stage 1: Search

Player searches available slots by sport, location, date, or time. Availability is fetched from Facility listings.

Stage 2: Selection

Player selects a slot or service and reviews pricing, facility details, cancellation terms, and rules before proceeding.

Stage 3: Booking Request

Player submits the booking request. This is NOT a confirmed reservation — it is a pending request awaiting payment.

Stage 4: Payment

Player completes payment directly to the Facility via the provided payment method and uploads proof where required.

Stage 5: Verification

The Facility reviews and verifies payment through their records. This may take up to 24 hours for manual verification.

Stage 6: Confirmation

Upon verification, PRO7 issues a Booking Confirmation to the Player via email and in-app notification.

Stage 7: Usage

The Player attends and uses the booked facility or service at the scheduled time.

Stage 8: Completion

The booking is marked complete in the system. The Player may be invited to provide feedback or a rating.

2.3 Player Responsibilities

Players are expected to fulfil the following responsibilities when using PRO7:

Before Booking

• Review all Facility details, pricing, rules, cancellation terms, and availability before submitting a booking request.
• Ensure that the selected slot and services meet your specific requirements.

During Payment

• Complete payment accurately, in full, and using the correct payment details provided by the Facility.
• Upload a valid, unedited payment proof immediately after completing payment.
• Retain your payment receipt and transaction ID for your records.

Before the Booking

• Arrive at the Facility on time and present your Booking Confirmation upon request.
• Respect the Facility's specific rules, dress codes, and behavioral standards.
• Notify the Facility promptly if you are unable to attend.

General

• Act in good faith at all times and do not misuse the Platform or the booking system.
• Do not submit fraudulent, edited, or fabricated payment proofs under any circumstances.

2.4 Facility Responsibilities

Facilities listed on PRO7 agree to the following service obligations:

Listing Accuracy

• Provide and maintain accurate, current, and complete information about their services, including pricing, availability, court details, and operational hours.
• Update listings promptly when availability or pricing changes occur.
• Not misrepresent the quality, amenities, or features of their facility.

Payment Verification

• Verify and confirm or reject payments within 24 hours of receiving a Player's booking request.
• Notify the Platform promptly if a payment cannot be verified or has been received incorrectly.

Service Delivery

• Honor all confirmed bookings and provide the services as described in the listing.
• Ensure the facility is accessible, safe, and operational at the time of the confirmed booking.
• Inform Players of any changes to bookings (e.g., court substitution, rescheduling) with reasonable advance notice.

Communication

• Respond to Player queries and support requests within a reasonable timeframe (target: 4 business hours for urgent matters, 24 hours for general queries).
• Coordinate directly with Players for cancellations, refunds, and disputes.

2.5 Pricing & Transparency

• All pricing displayed on PRO7 is set exclusively by Facilities. PRO7 does not set, influence, or guarantee any prices.
• Prices are displayed in Pakistani Rupees (PKR) unless otherwise specified.
• Facilities must clearly disclose all charges, including any booking fees, membership conditions, or additional costs, within their listing.
• PRO7 is not responsible for price errors, discrepancies, or changes made by Facilities. If a pricing error affects your booking, the Facility has the right to cancel the booking and issue a full refund.
• Hidden fees or charges not disclosed at the time of booking are prohibited. Facilities found engaging in undisclosed charges may be suspended.

2.6 Platform Availability & Uptime

• PRO7 strives to maintain Platform availability 24 hours a day, 7 days a week. However, downtime may occur due to maintenance, technical issues, or circumstances beyond our control.
• PRO7 does not guarantee uninterrupted access and shall not be liable for losses or inconveniences caused by Platform downtime.
• Scheduled maintenance will be communicated in advance where possible.
• PRO7 does not guarantee real-time accuracy of facility availability displayed on the Platform. Players should always confirm availability with the Facility if in doubt.

2.7 No-Show Policy

Player No-Show

• If a Player fails to attend a confirmed booking without prior cancellation, the booking is considered a no-show.
• No-shows are generally not eligible for refunds. The applicable Facility no-show policy, as stated in the listing, will apply.
• Repeated no-shows may result in restrictions on future bookings.

Facility No-Show

• If a Facility fails to provide the booked service at the confirmed time, this constitutes a Facility no-show.
• The Player must report the incident to PRO7 within 24 hours at support@pro7.pk.
• The Facility will be required to issue a full refund and may face sanctions on the Platform.

2.8 Support & Issue Resolution

PRO7 provides support to assist users with Platform-related issues. Support is available via:

• support@pro7.pk for all general and booking-related queries.
• In-app support chat (where available).

Support response times:

2.9 Platform Role in Disputes

• PRO7 is not a party to the service agreement between Players and Facilities.
• In the event of a dispute, Players must first attempt resolution directly with the Facility.
• PRO7 may, at its discretion, provide mediation support, facilitate communication, or issue warnings to Facilities with repeated complaints.
• PRO7 does not have the authority to compel refunds or force resolutions. However, Facilities that consistently fail to resolve disputes fairly may face listing suspension.

3. Cancellation, Refund & Return Policy

3.1 Core Principle

This policy sets out the rules and procedures governing cancellations, refunds, and returns. While PRO7 provides the cancellation request mechanism within the Platform, all financial processing is handled by the Facility directly.

3.2 Player-Initiated Booking Cancellations

Players may submit cancellation requests through the Platform at any time before the scheduled booking. Refund eligibility is determined by the time elapsed between cancellation and the scheduled booking:

How to Cancel

1. Log in to your PRO7 account.
2. Navigate to 'My Bookings' and select the booking you wish to cancel.
3. Tap 'Cancel Booking' and provide a reason.
4. You will receive a cancellation acknowledgment. The Facility will be notified automatically.
5. The Facility will process any applicable refund as per their stated policy.

3.3 Facility-Initiated Cancellations

If a Facility cancels a confirmed booking, the following rules apply:

• The Facility must notify the Player via the Platform and by direct communication (phone or message) as soon as the decision is made, and no later than 12 hours before the scheduled booking.
• The Player is entitled to a full refund of all amounts paid for the cancelled booking.
• The Facility must process the refund within 5 business days of the cancellation.
• Repeated Facility-initiated cancellations without adequate justification may result in the Facility's listing being suspended or penalized on the Platform.
• PRO7 may, at its discretion, note a Facility's cancellation history and surface this information to Players.

3.4 Refund Eligibility Scenarios

The following table summarizes refund eligibility across common scenarios:

3.5 Force Majeure Events

In the event of cancellations caused by circumstances beyond either party's reasonable control — including but not limited to severe weather, natural disasters, government-mandated restrictions, power outages, or civil unrest — the following applies:

• Either party may cancel without penalty.
• The Player is entitled to a full refund OR a rescheduled booking at no additional cost, at the Player's choice.
• The Facility must communicate the force majeure event to the Player and PRO7 within 2 hours of becoming aware of the situation.
• Documentation supporting the force majeure claim may be required by PRO7 in disputed cases.

3.6 Rescheduling

• Players may request a rescheduled booking in lieu of a refund, subject to Facility availability and agreement.
• Rescheduling requests must be submitted at least 12 hours before the originally scheduled booking time.
• Rescheduled bookings are subject to the same cancellation terms as new bookings.
• If the Facility is unable to accommodate a rescheduling request, the Player remains entitled to a refund per the standard cancellation timeline.
• No additional charges may be levied by the Facility for rescheduling where the cancellation is Facility-initiated.

3.7 No-Show Policy

Player No-Shows

• A Player who fails to attend a confirmed booking without submitting a cancellation request is considered a no-show.
• No-shows are not eligible for refunds unless the Facility expressly agrees otherwise.
• Players with a documented history of no-shows may be restricted from making future bookings.

Facility No-Shows

• If a Facility fails to provide the booked service — including arriving late by more than 30 minutes without notice — this constitutes a Facility no-show.
• The Player must report the Facility no-show to PRO7 at support@pro7.pk within 24 hours, with supporting evidence (timestamps, photos, communication records).
• Verified Facility no-shows entitle the Player to a full refund, and the Facility may face penalties including warnings, listing suspension, or removal from the Platform.

3.8 Refund Processing Methods & Timelines

Refunds are processed by Facilities directly to the Player using the same or equivalent payment method used for the original payment:

3.9 Tournament Cancellations & Refunds

• Each tournament is governed by its own cancellation and refund policy, as defined by the Facility or organizer and stated at the time of registration.
• Players must review tournament-specific policies carefully before registering.
• In the absence of a stated tournament policy, the general cancellation timeline in Section 3.2 will apply.
• If a tournament is cancelled by the organizer, all registered Players are entitled to a full refund of their registration fee.
• If a tournament is cancelled due to insufficient registrations, Players must be notified at least 48 hours in advance, and full refunds must be issued within 5 business days.

3.10 Product Returns & Refunds

• Return eligibility for physical products is defined exclusively by the Facility offering the product.
• Players must review the Facility's return policy before completing a product purchase.
• To initiate a return, Players must contact the Facility directly within the return window specified in the listing.
• Common return eligibility conditions include: item is unused, in original packaging, with tags attached, and accompanied by a proof of purchase.
• PRO7 does not facilitate, process, or mediate product return disputes except in cases of clear fraudulent conduct by the Facility.
• Damaged or defective items must be reported to the Facility within 48 hours of receipt, with photographic evidence.

3.11 Dispute Escalation

If a refund or cancellation dispute cannot be resolved directly between the Player and the Facility, the following escalation path applies:

Step 1 — Direct Contact

The Player must contact the Facility directly and allow at least 3 business days for a response and resolution.

Step 2 — PRO7 Escalation

If unresolved, the Player may escalate to PRO7 by emailing support@pro7.pk with the subject line 'REFUND DISPUTE' and providing: booking ID, payment proof, communication records, and a clear description of the issue.

Step 3 — Investigation

PRO7 will review the submitted evidence and may contact the Facility for their account. PRO7 will issue a non-binding recommendation within 7 business days.

Step 4 — Final Escalation

If the PRO7 recommendation is not accepted and the dispute remains unresolved, either party may pursue remedies under the laws of Pakistan.

4. Privacy Policy

4.1 Introduction

PRO7 ('we', 'our', 'us') is committed to protecting the privacy and personal data of all users. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have in relation to your data.

By using the PRO7 Platform, you consent to the collection and use of your data as described in this Policy. This Policy is governed by the applicable data protection laws of Pakistan.

If you have any concerns about how we handle your data, please contact us at support@pro7.pk.

4.2 Data We Collect

Personal Identification Data

• Full name, username, email address, and phone number.
• Government-issued identification (for age verification or high-value transactions, where applicable).

Account & Profile Data

• Profile photo, preferences, and account settings.
• Facility profile data including business name, address, and contact details.

Booking & Transaction Data

• Booking history, selected services, time slots, and confirmation records.
• Payment proof uploads and transaction references.
• Cancellation requests and refund history.

Usage & Behavioural Data

• Pages viewed, search queries, filters applied, and features used on the Platform.
• Session duration, frequency of use, and interaction patterns.

Device & Technical Data

• Device type, operating system, browser type and version.
• IP address, device identifiers, and mobile network information.

Location Data

• Approximate location data based on IP address for service personalization.
• Precise GPS location, only if explicitly granted by the user for location-based search features.

Communication Data

• Messages exchanged with Facilities through the Platform's messaging features.
• Support tickets and correspondence with the PRO7 team.

4.3 How Data Is Collected

• Directly from you when you register, create a profile, make a booking, upload payment proof, or contact support.
• Automatically through the use of cookies, web beacons, and server logs when you interact with the Platform.
• From third-party services, including analytics providers and identity verification platforms, where applicable.
• From Facilities, who may provide information about bookings or disputes relating to your account.

4.4 How We Use Your Data

PRO7 uses your personal data for the following specific and lawful purposes:

Service Delivery

To process booking requests, confirm reservations, and manage your account.

Communication

To send booking confirmations, reminders, cancellation notices, and policy updates.

Payment Coordination

To share necessary payment details with Facilities for verification and coordination.

Personalization

To tailor search results, recommendations, and the user experience based on your preferences and history.

Platform Security

To detect, investigate, and prevent fraud, abuse, and unauthorized access.

Analytics

To analyze usage patterns and improve Platform features, performance, and content.

Legal Compliance

To comply with applicable laws, regulations, and legal processes.

Customer Support

To investigate and resolve complaints, disputes, and support requests.

Marketing

To send promotional content and updates, only where you have given consent. You may opt out at any time.

4.5 Data Sharing

With Facilities

To fulfil a booking or resolve a dispute, PRO7 shares relevant booking and contact data with the applicable Facility. This may include your name, phone number, booking details, and payment proof.

With Service Providers

PRO7 may share data with carefully selected third-party providers who assist us in operating the Platform, including cloud hosting, analytics, and customer support tools. These providers are contractually required to handle your data securely and only for the specified purpose.

With Legal Authorities

PRO7 may disclose your data to law enforcement, regulatory authorities, or courts where required by law, court order, or where necessary to protect the rights, safety, or property of PRO7 or its users.

What We Do NOT Do

• We do NOT sell, rent, or trade your personal data to third parties for commercial purposes.
• We do NOT share your data with advertisers without your explicit consent.
• We do NOT share your data with other users beyond what is necessary for booking fulfillment.

4.6 Data Retention

PRO7 retains your personal data for as long as:

• Your account remains active and in use.
• Required to provide the Services you have requested.
• Necessary to comply with legal obligations, including tax and financial record-keeping requirements.
• Required to resolve ongoing disputes, enforce agreements, or protect our legal rights.

Upon account deletion, PRO7 will delete or anonymize your personal data within 90 days, except where retention is required by law. Anonymized or aggregated data may be retained indefinitely for analytics purposes.

4.7 Cookies & Tracking Technologies

PRO7 uses cookies and similar tracking technologies to enhance your Platform experience:

Essential Cookies

Required for the Platform to function. Cannot be disabled.

Analytics Cookies

Used to understand how users interact with the Platform and improve features.

Preference Cookies

Store your settings and preferences for a personalized experience.

Marketing Cookies

Used to deliver relevant promotional content. Opt-out available in settings.

You may manage cookie preferences through your browser settings or the PRO7 cookie consent tool. Disabling essential cookies may affect Platform functionality.

4.8 Data Security

• PRO7 implements industry-standard technical and organizational security measures to protect your personal data from unauthorized access, loss, misuse, disclosure, alteration, or destruction.
• These measures include encrypted data storage and transmission (SSL/TLS), access controls, and regular security audits.
• However, no system is completely secure. PRO7 cannot guarantee absolute security and encourages users to use strong passwords and keep credentials confidential.
• In the event of a data breach that poses a significant risk to your rights and privacy, PRO7 will notify affected users within a reasonable time as required by applicable law.

4.9 Your Data Rights

Under applicable data protection law, you have the following rights regarding your personal data:

Right to Access

Request a copy of the personal data we hold about you.

Right to Correction

Request correction of any inaccurate or outdated data.

Right to Deletion

Request deletion of your personal data, subject to legal retention requirements.

Right to Opt-Out

Opt out of marketing communications at any time via account settings or by emailing us.

Right to Portability

Request your data in a structured, machine-readable format.

Right to Object

Object to the processing of your data for specific purposes.

To exercise any of these rights, please email support@pro7.pk with the subject line 'DATA REQUEST'. We will respond within 30 days.

4.10 Children's Data

The PRO7 Platform is not intended for use by persons under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a minor, we will delete it promptly.

If you believe a child has registered on the Platform, please notify us immediately at support@pro7.pk.

4.11 Cross-Border Data Transfers

PRO7 is based in Pakistan and primarily processes data within Pakistan. Where data is transferred internationally (e.g., to cloud hosting providers), PRO7 ensures appropriate safeguards are in place, including contractual clauses requiring equivalent data protection standards.

4.12 Policy Updates

PRO7 may update this Privacy Policy from time to time. When material changes are made:

• The updated Policy will be published on the Platform with a new effective date.
• We will notify you via email and/or in-app notification prior to changes taking effect.
• Your continued use of the Platform following notification constitutes acceptance of the updated Policy.

5. Shipping & Fulfillment Policy

5.1 Overview

PRO7 is primarily a digital marketplace for sports facility bookings and event registrations. The concept of 'delivery' on PRO7 therefore refers to two distinct categories: digital service fulfillment (bookings and registrations) and physical product fulfillment (where applicable).

This policy addresses both categories to ensure Players understand what to expect and what recourse is available if fulfillment issues arise.

5.2 Digital Service Fulfillment

For court bookings, time slot reservations, and tournament registrations, 'delivery' of the service is defined as the issuance of a Booking Confirmation by PRO7.

5.2.1 Booking Confirmation as Delivery

• Booking Confirmation is sent via email to the registered email address.
• Booking Confirmation is also visible in-app under 'My Bookings'.
• SMS notification may be sent where available.
• Booking Confirmation contains: Facility name and address, booked service, date and time slot, booking reference number, and applicable rules.

5.2.2 Confirmation Timelines

5.3 Failed or Delayed Confirmations

In the event that a booking confirmation is delayed or not received:

Step 1

Check your spam/junk email folder and your in-app 'My Bookings' section.

Step 2

Verify that payment was completed successfully and that your payment proof upload was submitted without errors.

Step 3

Contact the Facility directly using the contact details provided in the listing.

Step 4

If the issue persists after 24 hours, escalate to PRO7 at support@pro7.pk with your booking reference number and payment proof.

5.4 Physical Product Fulfillment

Where Facilities list physical sports products (equipment, accessories, sportswear), the following fulfillment terms apply:

5.4.1 Order Processing

• Orders are processed by the Facility after payment has been verified.
• Order processing time varies by Facility and product availability.
• Players will receive an order confirmation (separate from a booking confirmation) once the Facility has accepted and begun processing the order.

5.4.2 Delivery Terms

• Delivery timelines are defined by the Facility and must be disclosed in the product listing prior to purchase.
• Standard delivery windows range from 1–7 business days for local deliveries, and 7–21 days for nationwide or inter-city deliveries.
• Delivery charges, if any, are set and disclosed by the Facility. PRO7 does not add delivery surcharges.

5.4.3 Delivery Channels

• Facilities may use third-party courier services, in-house delivery, or require in-person collection at the Facility.
• The delivery method will be communicated to the Player at the time of order confirmation.

5.4.4 Order Tracking

• Where available, tracking information will be provided by the Facility.
• Not all Facilities support real-time order tracking. Players should contact the Facility directly for updates.

5.5 Facility Responsibilities for Physical Deliveries

• Facilities are solely responsible for packaging, dispatch, delivery coordination, and any applicable quality assurance before shipment.
• Products must be securely packaged to prevent damage during transit.
• Facilities must dispatch orders within the processing time stated in their listing and notify Players of any delays immediately.
• In the event of a lost shipment, the Facility is responsible for investigation and resolution.
• Damaged items received by the Player must be reported with photographic evidence within 48 hours of delivery. The Facility will determine the remedial action (replacement, refund, or repair).

5.6 PRO7's Role in Physical Fulfillment

PRO7 acts solely as the marketplace listing platform and has no involvement in the physical fulfillment of products. Specifically:

• PRO7 does not warehouse, package, ship, or deliver any products.
• PRO7 is not liable for delays, damages, or non-delivery of physical products.
• PRO7 may assist in mediation for unresolved delivery disputes but cannot guarantee outcomes.

5.7 Delivery Disputes

If a product is not delivered, arrives damaged, or differs significantly from the listing description:

1. Contact the Facility immediately (within 48 hours of the expected delivery date or receipt of the item).
2. Provide photographic evidence of any damage or discrepancy.
3. If the Facility does not respond within 5 business days, escalate to PRO7 at support@pro7.pk with your order details and evidence.
4. PRO7 will review the case and may issue a recommendation, but cannot compel Facilities to replace or refund products in all circumstances.
5. In cases of fraudulent listings (product never existed), PRO7 will take action to suspend the Facility and assist the Player in pursuing remedies.

5.8 Contact for Fulfillment Issues

For all fulfillment-related queries or issues, contact:

• PRO7 Support: support@pro7.pk
• Response Time: Within 24–48 business hours
• In-App Support: Available under 'Help & Support'